Support to customers

← Feedback

Some guidelines before posting:
- This place is dedicated to feature requests and/new ideas suggestions. It is not made for bug reports (you can use the forum or the bug reporters for this).
- Before to create a new ticket, make sure your idea hadn’t been suggested before (if so it’s better to upvote it)
- 1 post = 1 idea

Thanks

How can we improve our support to customers?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Let us log into Substance for UE4 using our Google account

    That way we can log into Substance for UE4 and use Substance for UE4 with our licenses.

    4 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New application proposals  ·  Flag idea as inappropriate…  ·  Admin →

  2. Mobile friendly forum

    Please consider implementing a mobile friendly version of the allegorithmic forum. It is not easy to use on mobile in its current form.

    Regards
    Bonsak

    5 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Create a Chat System to Answer Customer Questions

    Create a chat window where customers can get questions answered or troubleshooting quicker. This includes installation problems, questions about the product, etc.

    5 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New application proposals  ·  Flag idea as inappropriate…  ·  Admin →

  4. Search messages by forum topic

    There is no way to search a specific section of your forums.This makes finding relevant content a lot more difficult than it needs to be.This is a feature request to add an option to the forum search bar to search only a specific forum (e.g., Substance Painter Discussions, UE4).

    3 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Material scanning through a mobile app

    Something similar to Bitmap 2 Material/Alchemist but as an Android/iOS app.

    Since a phone has both a camera and compute abilities there should be an Allegorithmic app that allows us to point our phone at any nice looking surface from the outside world and generate a material from it without the need to bear some complicated hardware and getting back at home sorting all of these pictures one by one on desktop computer.

    Then after taking all the picures needed the app would be able to generate a material either by combining all the scanned data locally or why not…

    1 vote
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New application proposals  ·  Flag idea as inappropriate…  ·  Admin →

  6. Substance Live(?) Software

    Well idea is basically to create new "master" software with what you can update/install/remove one or all substance softwares in pc.

    Similar softwares:
    - Battle.net
    - Steam
    - Unreal Launcher
    etc. you get idea.

    Mostly needed features would be background update downloader (and patch notes) and news whats happening (like front page in website).

    Also Substance Share would be nice to be intergrated for client but not nessecary.

    16 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    started  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  7. Create a wiki to document features and best practices

    It would be great if Allegorithmic created a wiki open to users contribution to document tools features and best practices.

    Video tutorials are good but not always the best resource to learn how to use the tools. With video it's hard to go back to a specific detail in a procedure. A wiki would also be very good to document the use of the many filters in detail. Learners often have a hard time to figure out what all the filters do and what their use is.

    User-driven wiki have proved to be a very useful resource in many systems.

    68 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. An Android app to show your textured model.

    Right now there are plenty of apps that allow a 360° view of your raw model, but in order to show folks my SP textured work I can only use 2D renders (so 5 years ago). It would be great if I could display my textured work in 360° on a simple Android (or Apple) app. Would this mean Allegorithmic would have to invent a proprietary file type that could efficiently bundle the object with the texture?

    1 vote
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  New application proposals  ·  Flag idea as inappropriate…  ·  Admin →

  9. Can you release Lite version of SD or SP.

    My laptop can't run it. I've 4GB RAM, CPU Quad-core n4200 1.1GHz-2.5GHz, GPU Intel HD 505
    When I click for run SD or SP it only showing starting logo after automatically close without warning.

    1 vote
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New application proposals  ·  Flag idea as inappropriate…  ·  Admin →

  10. Program Idea: "Substance Explorer"(or Substance Manager). Very Needed.

    (idea is laid out in attachment image)

    The image is a quick and dirty mockup to relay the idea and user need via problems we face and these ideas as potential solutions.
    This idea extends beyond what I put into this image. The image contains the more important features we all need asap or will need.

    I contacted Nicolas Liatti about this via Personal Forum Message at the regular Alleg. Forums. It's only been a day or so since I sent the message..so I don't expect a reply anytime too soon.

    I am avoiding posting this image in the regular…

    16 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  11. Longer Login Period on the Website

    Hope it fits in this category: Right now I have to log in pretty much every time I visit the allegorithmic websites. It's really annoying - a user should stay logged in for a couple days at least. Even sites with way more sensitive content allow that.

    6 votes
    Vote
    Sign in Sign in with Substance by Adobe
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Support to customers

Categories

Feedback and Knowledge Base

(thinking…)