Your customer support has always been terrible, not to be rude but im being honest. The option 'substance to corona' has always had it issues and i remember having such issues that the material would start changing its self back to the 'default' state'. I contacted support and i was just told that they know it doesn't work and are looking into it. I'm pretty sure it never got fixed. Recently had an issue with a scripting error which doesn't allow me to use substance within 3ds max, contacted support and was told to go for the forums. This is now the 3rd time I've posted in the forums without a single reply even though I've had 70+ people view the post. So please tell me how this is efficient customer service? I used to pay for a substance subscription but stopped paying for it as it became unusable without any support from the company. Why offer 'substance to corona' as an option if its stability is shocking? So, how do I suggest we fix this? I honestly think there needs to be people employed for a Technical Support division of the company. if you have people paying for the product on a monthly basis, technical support should be included in that price. Forums are lovely but they're so unintuitive from a customer perspective when all the customer wants is to have their question or query answered. Relying on people who aren't employed by Substance do not reply 90% the time because they have no obligation to do so. Quixel have incredible customer support, take a leaf out of their books.

Cheers

Something similar to Bitmap 2 Material/Alchemist but as an Android/iOS app.

Since a phone has both a camera and compute abilities there should be an Allegorithmic app that allows us to point our phone at any nice looking surface from the outside world and generate a material from it without the need to bear some complicated hardware and getting back at home sorting all of these pictures one by one on desktop computer.

Then after taking all the picures needed the app would be able to generate a material either by combining all the scanned data locally or why not sending all the pictures to a render farm or any remote machine and then sends the finished material back to our allegorithmic material vault. The tech build with substance Alchemist would also be useful for that application.

(idea is laid out in attachment image)

The image is a quick and dirty mockup to relay the idea and user need via problems we face and these ideas as potential solutions.
This idea extends beyond what I put into this image. The image contains the more important features we all need asap or will need.

I contacted Nicolas Liatti about this via Personal Forum Message at the regular Alleg. Forums. It's only been a day or so since I sent the message..so I don't expect a reply anytime too soon.

I am avoiding posting this image in the regular forums as to avoid any and all confusion.

Hopefully this idea will be well received and if accepted by Alleg., that I can be included in helping during its' creation.

Thx.
- D3V