Better Customer support
Your customer support has always been terrible, not to be rude but im being honest. The option 'substance to corona' has always had it issues and i remember having such issues that the material would start changing its self back to the 'default' state'. I contacted support and i was just told that they know it doesn't work and are looking into it. I'm pretty sure it never got fixed. Recently had an issue with a scripting error which doesn't allow me to use substance within 3ds max, contacted support and was told to go for the forums. This is now the 3rd time I've posted in the forums without a single reply even though I've had 70+ people view the post. So please tell me how this is efficient customer service? I used to pay for a substance subscription but stopped paying for it as it became unusable without any support from the company. Why offer 'substance to corona' as an option if its stability is shocking? So, how do I suggest we fix this? I honestly think there needs to be people employed for a Technical Support division of the company. if you have people paying for the product on a monthly basis, technical support should be included in that price. Forums are lovely but they're so unintuitive from a customer perspective when all the customer wants is to have their question or query answered. Relying on people who aren't employed by Substance do not reply 90% the time because they have no obligation to do so. Quixel have incredible customer support, take a leaf out of their books.